Refund & Return
RefundRefunds are normally accepted within 30 days from the date of the parcel delivered.
Please contact our support team for any issues immediately once you receive your parcels includesbut is not limited to below reasons:
Not received the parcel normallyYes, we guarantee a refund or to resend your order if you haven''t received the parcel beyond theregular shipping days, except the case which customer takes the responsibility for the unsuccessfuldelivery such as providing an incorrect shipping address, can not complete the customs clearance dueto customer''s reason, etc.
Note: If the following issues occurs:
extreme weather, post office delay, customs clearance, local protest, etc. In this case, we areincapable of guaranteeing on-time delivery, but we''ll try our best to support you,thanks.
Some items missing from my shipmentFirst, check that you''ve received all the boxes associated with yourorder. Then fully empty each box you received, sometimes small parts get caught in crevices or inpacking material. If you still can''t find your item, please email customer service right away.Include a description of the missing quantities and pictures of the whole parcel. We''ll forward themto our warehouse to check the monitor records and the packing pictures records.Steps:
- 1. Send email to support team for authorization.
- 2. We''ll check and verify the issues.
- 3. Offer solutions to customer case by case.
ReturnBy returning products to xxx , the Customer certifies that the products were purchased from xxx and there has been no substitution in whole or part of the same product from another supplier,distributor or other such sources of the product. The return should be in the original packaging andin unused condition (except defective). ESD or moisture-sensitive products should not be openedexcept under controlled conditions.General Rules:
- Returns are normally accepted within 365 days from the date of the parcel delivered.
- When a customer requests a return due to ''non-original/fake/quality problems'', a valid qualityreport from a third-party authoritative organization recognized byour company is required for the return and exchange.